Introduction

Welcome to Dealconnect.

These Terms and Conditions govern your access to and use of our website, products, services, equipment, and digital solutions. By accessing our website, requesting a quotation, purchasing a product, subscribing to a service, or engaging with Dealconnect, you agree to be bound by these Terms and Conditions.

About Dealconnect

Dealconnect is a Kenyan digital solutions company providing business connectivity services, internet packages, networking equipment, cloud infrastructure solutions, cybersecurity services, business communication solutions, and related technology products and services.

Products and Services

Dealconnect offers various products and services, including but not limited to:

• Business internet solutions

• Home and office connectivity packages

• 4G and 5G routers and networking equipment

• Cloud and hosting solutions

• Cybersecurity services

• Business communication solutions

• Technology consulting and support services

All products and services are subject to availability and may be modified, upgraded, suspended, or discontinued without prior notice.

Orders and Acceptance

An order shall only be deemed accepted once Dealconnect confirms the order in writing, electronically, or through delivery of the requested product or service.

Dealconnect reserves the right to reject or cancel any order where:

• Product availability is limited

• Pricing errors occur

• Fraudulent activity is suspected

• Required information is incomplete or inaccurate

Pricing and Payments

All prices are quoted in Kenyan Shillings (KES) unless otherwise stated.

Prices may be changed without prior notice. However, confirmed orders will be honored at the agreed price unless a pricing error has occurred.

Payment may be required before activation, delivery, installation, or provision of services.

Invoices shall be payable within the period stated on the invoice unless otherwise agreed in writing.

Failure to make payment when due may result in:

• Service suspension

• Service termination

• Cancellation of pending orders

• Recovery of outstanding amounts through lawful means

Delivery and Installation

Dealconnect will use reasonable efforts to deliver products and activate services within estimated timelines.

Delivery and installation dates are estimates and may be affected by factors beyond our control, including:

• Network availability

• Supplier delays

• Regulatory requirements

• Weather conditions

• Customer site readiness

Dealconnect shall not be liable for delays caused by circumstances beyond its reasonable control

Equipments and Routers

Any router, modem, networking device, or equipment supplied by Dealconnect remains subject to the manufacturer's specifications and warranty terms where applicable.

Customers are responsible for:

• Proper use of equipment

• Protecting equipment from damage

• Preventing unauthorized access or misuse

Warranty claims shall be assessed according to the manufacturer's warranty policies.
Physical damage, misuse, unauthorized modifications, liquid damage, power surges, or accidental damage may void warranty coverage.

Internet Services

Internet speeds advertised are based on service plans and network capabilities. Actual speeds may vary due to:

• Network congestion

• Device limitations

• Environmental conditions

• Customer equipment

• Service location

Dealconnect does not guarantee uninterrupted, error-free, or continuous connectivity at all times.Scheduled maintenance and unforeseen outages may occasionally affect service availability.

Acceptable Use

Customers agree not to use Dealconnect products or services for:

• Illegal activities

• Fraudulent activities

• Distribution of malicious software

• Unauthorized access to systems or networks

• Activities that violate applicable laws or regulations

• Activities that disrupt or interfere with network operations

Dealconnect reserves the right to suspend or terminate services that are used in violation of these Terms.

Customer Responsibilities

Customers agree to:

• Provide accurate information

• Maintain updated contact details

• Use services responsibly

• Secure their passwords and accounts

• Comply with all applicable laws

Customers are solely responsible for content transmitted, stored, or accessed using their accounts or services.

Returns and Refunds

Refunds and returns shall be handled according to Dealconnect's refund and returns policy.

Eligible refunds may be processed where:

• Payment was made in error

• Services cannot be delivered due to circumstances attributable to Dealconnect

• A valid refund request is approved

Products that have been opened, damaged, altered, or used may not qualify for return unless required by applicable law.

Returns and Refunds

Refunds and returns shall be handled according to Dealconnect's refund and returns policy.

Eligible refunds may be processed where:

• Payment was made in error

• Services cannot be delivered due to circumstances attributable to Dealconnect

• A valid refund request is approved

Products that have been opened, damaged, altered, or used may not qualify for return unless required by applicable law.

Intellectual Property

All content on this website, including logos, branding, graphics, text, designs, software, and materials, is the property of Dealconnect or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent from Dealconnect.

Privacy and Data Protection

Dealconnect respects customer privacy and processes personal information in accordance with applicable Kenyan data protection laws.
Information collected may be used to:

• Deliver products and services

• Process payments

• Provide customer support

• Improve service quality

• Comply with legal obligations

Customers consent to such processing by using our services.

Limitation of Liability

To the maximum extent permitted by law, Dealconnect shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of profits

• Loss of revenue

• Loss of data

• Business interruption

Dealconnect's total liability relating to any claim shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Force Majeure

Dealconnect shall not be liable for failure or delay in performing obligations where such failure results from events beyond reasonable control, including:

• Natural disasters

• Power outages

• Network failures

• Government actions

• Civil unrest

• Labor disputes

• Acts of terrorism

• Epidemics or pandemics

Termination

Dealconnect may suspend or terminate services where:

• Payment obligations are not met

• These Terms are violated

• Fraud or unlawful activity is suspected

• Service continuation becomes impractical or unlawful

Termination shall not affect any accrued rights or outstanding obligations.

Website Dislaimer

Information provided on this website is for general informational purposes only.

While Dealconnect strives to ensure accuracy, we do not guarantee that all information is complete, current, or error-free.

Website content may be updated, modified, or removed without notice.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: info@dealconnect.co.ke

Phone: +254-723-040-404

Website: dealconnect.com

By using our website, purchasing our products, or subscribing to our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.