Frequently Asked Questions

You can purchase a data package by contacting our sales team or through approved Safaricom Business channels *400#. We will help you choose the most suitable package based on your business needs and usage requirements.

We offer a variety of data packages designed for individuals, SMEs, and large enterprises. Package availability may vary depending on location and network coverage.

The ideal package depends on the number of users, connected devices, online activities, and monthly data consumption. Our team can help assess your requirements and recommend the best solution

You can check your remaining balance through contacting our support team.

Once your bundle expires, internet access may be interrupted until the package is renewed or topped up

Yes. Package upgrades and changes can be requested at any time based on your business requirements.

Internet performance may be affected by:

• Network coverage
• Signal strength
• Number of connected devices
• Device capabilities
• Peak usage period

A 5G router is a wireless networking device that uses Safaricom's 5G network to provide ultra-fast internet connectivity for homes, offices, and businesses.

Benefits include:

• Faster internet speeds
• Low latency
• Reliable connectivity
• Support for multiple users and devices
• Quick deployment without extensive cabling

5G availability depends on network coverage. Contact our team to confirm service availability in your location

The number of supported devices depends on the router model and network usage. Most business-grade routers can support multiple simultaneous connections.

1. Connect the router to a power source.
2. Ensure the SIM card is properly installed.
3. Wait for the router to connect to the network.
4. Connect your devices using Wi-Fi or Ethernet.
5. Access the router dashboard if configuration changes are required

Log in to your router's administration portal using the credentials provided with the device and update your wireless settings

For optimal performance:

• Place it in an open space.
• Avoid enclosed cabinets.
• Keep it away from thick walls and metal objects.
• Position it near the center of your office or workspace

Try the following:

• Confirm the router is powered on.
• Check signal strength.
• Verify your data package is active.
• Restart the router.
• Ensure the SIM card is correctly inserted.
• Contact support if the issue persists.

M-PESA for Business is a digital payment solution that enables organizations to receive, manage, and process customer payments securely and efficiently.

A Till Number is commonly used by merchants for direct payments, while a Paybill Number is designed for businesses that need structured payment collection and account referencing.

Our team can guide you through the application process and help submit the required documentation.

Yes. Businesses can access transaction reports and payment records through available management platforms.

M-PESA transactions are protected through multiple security measures designed to safeguard customer and business payments.

Yes. We provide connectivity solutions tailored for startups, SMEs, enterprises, educational institutions, and other organizations.

Yes. We offer scalable connectivity solutions that support businesses operating across multiple locations.

Yes. Dedicated connectivity options are available for organizations requiring enhanced performance and reliability.

Activation timelines vary depending on the solution, service location, and technical requirements.

Our cloud services may include:

• Cloud hosting
• Virtual infrastructure
• Data backup
• Disaster recovery
• Cloud migration support

Managed ICT services allow businesses to outsource the monitoring, maintenance, and management of their IT infrastructure to experienced professionals.

Yes. We offer cybersecurity solutions designed to help protect business networks, systems, and data from evolving threats.

Yes. Installation and setup support may be available depending on your location and service requirements.

Absolutely. Our support team is available to assist with troubleshooting, configuration, and service-related inquiries.

You can reach our support team through:

• Phone
• Email
• WhatsApp
• Online contact form

We combine reliable connectivity, advanced business technology solutions, responsive support, and Safaricom Business expertise to help organizations grow in a digital-first world.

We support businesses across:

• Retail
• Education
• Healthcare
• Hospitality
• Financial Services
• Logistics
• Professional Services
• Government and Non-Profit Organizations

Support availability may vary depending on your service package. Please contact us for the latest support information.